Welcome to Generation X Design Ltd
At Generation X Design we create software to help businesses run better and more efficiently.
Our range of GX-Ware Resource Control products have been designed with the latest technology to help your business manage information and so deliver products and services in a timely and efficient manner.
No matter what your business it can benefit from a Generation X Design solution.
Real businesses, real challenges ...
Two weeks ago I went to enquire about a new fireplace, a friend of mind had just bought one and had highly recommended a shop in town. When I got there the guy was only too happy to help. He took down all our details and booked an appointment so he could come and examine our house to see what work needed to be done. I was initially very impressed with the service. The guy seemed honest and open about the problems we had, he explained things simply and the quote he gave was reasonable. I was convinced that he had given a fair assessment and fair price and was willing to make a purchase.
The following Saturday afternoon my wife and I went down to the shop to pick out the model and the various pieces we wanted. When I asked to speak with the man who had visited us earlier in the week he could barely remember who we were. After a few reminders he then took us into the office where he spent a good 15 minutes going through ledgers trying to find where he had written down our details. Eventually he found the information and we spent the next hour or so picking out our new fireplace.
Now the story doesn't end there, unfortunately for Mr Fireplace he didn't have some of the items we wanted in stock. He did promise that if I was to telephone on Monday morning he would have sourced the items and would put together a quote. Well whenever I phoned he wasn't available, nor was he available the next time I called 2 days later. Both times I left messages asking to be contacted and I'm still waiting over a week later. This morning as I was leaving for the office a flier got dropped into my letter box advertising a new fireplace shop in town. I'm going to give my current guy one more chance, mainly because I don't want to go through the whole consultation process again, also with the cold weather coming in over here in Northern Ireland I need that fireplace up and running before much longer.
What we have here is an example of someone who has too much work on his plate and is relying on a book keeping system that just isn't up to the job. He's not only missing out on business but alienating existing customers at the same time.
A few facts ...
Did you know that 84% of potential customers either have an existing product that they are completely satisfied with or have an existing product that they are not 100% satisfied with but without enough problems for them to want a new one. In fact only 8% are actively looking to make a purchase. That means when someone comes into your business you must provide a top quality service or risk losing not only a sale but the chance of negatively influencing the much larger 84% who may or may not become customers in the near future.
We know from our dealings with small and startup businesses that owners are concerned about filing customer information especially as the amount of paper starts to increase. In our story earlier in this article the cause is easy to spot however the underlying issues are not always so readily apparent. In many cases we find that the key difficulties are:
Please ask yourself:
Just how much money is your business actually losing from not having the right solution?
Isn't it time to do something about it?
Contact us for a free consultation, send email to info@generation-x-design.com or fill in our online form.
Please take this opportunity to turn around the difficulties you are facing now before you leave this site.
At Generation X Design we provide products and services directed mainly at small business owners. Our goal is to help people who find themselves in these sorts of situations.